Statement of Support

We take great pride in the passion, professionalism, and personality our team shares with you when you need support.

Table of Contents

Web Hosting

Shared Hosting Reseller Hosting
[tipso tip=”We will help you determine what can improve performance on your site, however we cannot make any changes to your website ourselves”]Diagnosing website performance issues(?)[/tipso] Included Included
[tipso tip=”We can assist by providing the correct settings required to connect to your Geometic email account to your mail client”]Email account setups (?)[/tipso] Included Included
[tipso tip=”If you need to get something done in our cPanel interface, but you’re not sure how to do it, we will happily assist you with this.”]How to use cPanel(?)[/tipso] Included Included
[tipso tip=”If you need to make changes to DNS records hosted on our nameservers, we will assist with this. We cannot assist with managing external DNS zones.”]Managing DNS records (?)[/tipso] Included Included
[tipso tip=”We can assist with certain website migrations, as long as we have the required access and the website passes our pre-migration checks.”]Website migrations (?)[/tipso] Included Included
[tipso tip=”We can help you with setting up packages for your hosting accounts, based on the limits you would like to set.”]Setting up hosting packages (?)[/tipso] Not Included Included
[tipso tip=”If you need to get something done in our WHM interface, but you’re not sure how to do it, we will happily assist you with this.”]How to use WHM (?)[/tipso] Not Included Included
[tipso tip=”We cannot provide any support or assistance with website development issues”]Website development (?)[/tipso] Not Included Not Included
[tipso tip=”We cannot assist with installing or modifying plugins or themes on your site.”]Installing third party plugins or themes into your site (?)[/tipso] Not Included Not Included
[tipso tip=”We cannot assist with installing or modifying any server-side software. “]Installing or modifying server software (?)[/tipso] Not Included Not Included
[tipso tip=”We cannot provide any support to your clients. As a reseller, it’s your responsibility.”]Supporting/managing your clients (?)[/tipso] Not Included Not Included