| Shared Hosting | Reseller Hosting | |
|---|---|---|
| [tipso tip=”We will help you determine what can improve performance on your site, however we cannot make any changes to your website ourselves”]Diagnosing website performance issues(?)[/tipso] | Included | Included |
| [tipso tip=”We can assist by providing the correct settings required to connect to your Geometic email account to your mail client”]Email account setups (?)[/tipso] | Included | Included |
| [tipso tip=”If you need to get something done in our cPanel interface, but you’re not sure how to do it, we will happily assist you with this.”]How to use cPanel(?)[/tipso] | Included | Included |
| [tipso tip=”If you need to make changes to DNS records hosted on our nameservers, we will assist with this. We cannot assist with managing external DNS zones.”]Managing DNS records (?)[/tipso] | Included | Included |
| [tipso tip=”We can assist with certain website migrations, as long as we have the required access and the website passes our pre-migration checks.”]Website migrations (?)[/tipso] | Included | Included |
| [tipso tip=”We can help you with setting up packages for your hosting accounts, based on the limits you would like to set.”]Setting up hosting packages (?)[/tipso] | Not Included | Included |
| [tipso tip=”If you need to get something done in our WHM interface, but you’re not sure how to do it, we will happily assist you with this.”]How to use WHM (?)[/tipso] | Not Included | Included |
| [tipso tip=”We cannot provide any support or assistance with website development issues”]Website development (?)[/tipso] | Not Included | Not Included |
| [tipso tip=”We cannot assist with installing or modifying plugins or themes on your site.”]Installing third party plugins or themes into your site (?)[/tipso] | Not Included | Not Included |
| [tipso tip=”We cannot assist with installing or modifying any server-side software. “]Installing or modifying server software (?)[/tipso] | Not Included | Not Included |
| [tipso tip=”We cannot provide any support to your clients. As a reseller, it’s your responsibility.”]Supporting/managing your clients (?)[/tipso] | Not Included | Not Included |
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